FAQ

Which documents are required for KYC / business registration?
The requirement for KYC documents vary depending upon the type of business registered. Types of registered businesses available on PayMate platform are - ...
Tue, 3 Aug, 2021 at 12:53 PM
How many transactions can I do in a month?
Unlimited. 
Tue, 3 Aug, 2021 at 12:46 PM
How much amount can I transfer in a day?
Unlimited.  There’s no limit on the amount which can be transferred from credit card to bank account on PayMate App. However, the maximum a...
Mon, 2 Aug, 2021 at 6:16 PM
Is there any monthly transfer limit?
No. There is no monthly transfer limit. 
Mon, 2 Aug, 2021 at 6:18 PM
Will I receive reward points for Credit Card transactions done through PayMate platform?
Yes, you will receive rewards points as per your credit card issuer’s reward program.
Mon, 2 Aug, 2021 at 6:19 PM
My account has been blocked due to three wrong email OTPs. When will my account be unblocked?
Your account will be unblocked after 24 hours from the third failed attempt of the email OTP.
Wed, 28 Jul, 2021 at 7:40 PM
My account has been blocked due to three wrong mobile OTP. When will my account be unblocked?
Account will be unblocked after 24 hours from the third failed attempt of the mobile OTP. Once the account is unblocked, you can proceed ahead and transact....
Wed, 28 Jul, 2021 at 7:41 PM
How should I add a Contact?
Click on Add Contact, enter Company Name, contact's First and Last Name, Contact's bank account number, IFSC and email ID. Click on Add Contact and ...
Tue, 27 Jul, 2021 at 7:40 PM
How do I transfer money to a vendor account?
From the PayMate App dashboard, you can transfer money to the vendor by clicking Pay Business / Vendor a/c. If you already have Contacts saved, select the C...
Tue, 27 Jul, 2021 at 7:41 PM
How should I add a Credit Card?
Adding a credit card is very easy. Just tap on Add a New Card on the homepage. Then enter a 16 digit credit card number, enter your name, enter expiry month...
Mon, 18 May, 2020 at 8:58 PM