FAQ - PayMate Mobile App

How should I reach out to PayMate Support team?
In case you have any queries/issues regarding your account on the PayMate app, please reach out to our support team via email on [email protected]
Fri, 21 Feb, 2025 at 3:47 PM
What are the mandatory KYC documents needed to start transacting on PayMate App?
The mandatory list of documents to start transacting on the PayMate app are: Emirates ID of the individual signing up Valid Trade License of Business own...
Fri, 21 Feb, 2025 at 3:47 PM
Why should I choose PayMate App for making VAT Payment?
PayMate allows businesses to make VAT payments using credit cards.  Quick and seamless 3-step process to make VAT payments using Mobile App. Users get em...
Fri, 21 Feb, 2025 at 3:47 PM
How secure is PayMate?
PayMate is PCI-DSS certified and compliant to international standards of security to keep all the data and transactions safe and protected.
Fri, 21 Feb, 2025 at 3:47 PM
What is the standard rate of VAT in the UAE?
The standard rate of VAT in the UAE is 5%. Or such rate as may be notified by the Government of UAE from time to time
Fri, 21 Feb, 2025 at 3:47 PM
What are the Privacy Policy for PayMate?
Please review the Privacy Policy on the following link: https://paymate.ae/privacy.html
Fri, 21 Feb, 2025 at 3:47 PM
What is VAT in UAE?
Value Added Tax (or VAT) is an indirect tax. Occasionally you might also see it referred to as a type of general consumption tax. In a country that has a VA...
Fri, 21 Feb, 2025 at 3:47 PM
Where can I review the Terms and Conditions of PayMate?
Please review the terms and conditions on the following link: https://paymate.ae/terms.html
Fri, 21 Feb, 2025 at 3:47 PM
Does VAT apply to all goods and services?
VAT, as a general consumption tax, is applied at 5% to all transactions of goods and services unless specifically exempt in Article 46 of the Federal Decree...
Fri, 21 Feb, 2025 at 3:47 PM
How long does it take to verify my KYC and activate my account?
If you have submitted all the valid documents as required, our team usually reviews the same within 2 business days. If the KYC documents are correct and va...
Fri, 21 Feb, 2025 at 3:47 PM