Virtual Account on PayMate

Also known as POBO (Pay On Behalf of)

1. What is a Virtual Account?
The Virtual Account (POBO) functionality allows users to add funds to a virtual account by transferring money from their bank account via NEFT, RTGS, or IMP...
Mon, 4 Nov, 2024 at 1:22 PM
2. How do I top up my virtual account?
To top up your virtual account, add the virtual account details provided by us as a beneficiary via your net banking or mobile banking app. Then, transfer f...
Mon, 4 Nov, 2024 at 1:22 PM
3. What does it mean to “whitelist” a bank account?
Whitelisting a bank account means registering the bank account on our platform from which you intend to fund your virtual account. Only funds sent from this...
Mon, 4 Nov, 2024 at 1:23 PM
4. How do I whitelist my bank account?
To whitelist your bank account, log in to our PayMate app or web platform, navigate to the virtual account settings >> whitelisted account option >...
Mon, 4 Nov, 2024 at 1:24 PM
5. Why is whitelisting required for virtual account top-ups?
Whitelisting ensures secure and automatic recognition of funds from your verified bank account. This process prevents unauthorized deposits and ensures that...
Mon, 4 Nov, 2024 at 1:25 PM
6. What types of transfers are supported for funding my virtual account?
You can use NEFT, RTGS, or IMPS transfers to fund your virtual account. Ensure the transfer is made from your whitelisted bank account to enable automatic c...
Mon, 4 Nov, 2024 at 1:25 PM
7. How quickly are funds credited to my virtual account?
Once funds are transferred from your whitelisted bank account, they are generally credited as per the banking hours depending on the mode of payment. Once t...
Mon, 4 Nov, 2024 at 1:27 PM
8. Can I use multiple bank accounts to top up my virtual account?
Yes, you can whitelist any number of accounts which belongs to you or your business and then use it to top-up your virtual account. 
Mon, 4 Nov, 2024 at 1:30 PM
9. What should I do if my virtual account is not credited after a transfer?
 If you have transferred funds from your whitelisted bank account and your virtual account is not credited in the banking hours, please check the transfer d...
Mon, 4 Nov, 2024 at 1:31 PM
10. Are there any fees associated with funding my virtual account?
Any applicable fees for using NEFT, RTGS, or IMPS will be determined by your bank. Our platform does not charge additional fees for virtual account top-ups.
Mon, 4 Nov, 2024 at 1:33 PM